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Wednesday, February 9, 2011

VMware View Windows 7 Client can't Connect to View Sever

Update 3 on 2011-04-22 - It was pointed out that I never said here that rather uninstalling these patches you really should have users update their client build that was released by Vmware the day after the Microsoft patches were released. I talk here about how to offer the cleint to your users.

Content below this is outdated.


Update 2 on 2011-02-10 - I wrote up a post here on how to load the new Vmware Client Build into your view server so that clients can download it instead of the old build.

Update 1 on 2011-02-09 - the VMware KB below was actually change to list the two Mircrosoft KB's I listed here. Also they changed the fix as update the Vmware View Client.

This morning we found our lab of Windows 7 View Clients all unable to connect to the View Server. They weren't able to even get the the user login prompt. Instead the Windows 7 View Clients would say connecting and they seem to lockup the View process.  The cause turns out the be windows updates released this morning.

Vmware Posed a KB on the issue (Unable to connect from the Windows 7 Client to the View Connection Server after installing the patch in Microsoft Knowledge Base article 2482017) however VMware only listed Windows KB 2482017 as the problem. Uninstalling this patch only only seemed to make the failing connection fail out rather than locking up.

Solution
We found that uninstalling that alone doesn't resolve the problem and yes we allowed reboots. However by removing both Microsoft update KB2482017 and KB2467023 together restored the machine to proper working order.

Uninstall
Microsoft KB 2482017
Microsoft KB 2467023

7 comments:

  1. thanks for this solution! works fine!

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  2. Patch now available from VMWare

    http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1034262

    ReplyDelete
  3. Works perfect. Thanks!

    ReplyDelete
  4. Many thanks for documenting it - it saved much time. VMWare patch solution the preferred solution here.
    -DG

    ReplyDelete
  5. Thanks for the big solution provied , If it works for then works for me too.

    ReplyDelete

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